Claims and Liability
Claims and Liability
Overview
Liability for Loss or Damage
All goods are carried under BIFA 2005 terms and conditions (BIFA 2005) , which limit our liability. Without Enhanced Transit Liability, you are covered for the minimum of £50 or 2SDR per kilo, whichever is greater.
All successful claims will usually include a refund of the carriage costs.
Claims for Loss
Loss of Claims Process
- For DHL, loss claims must be reported within 14 days of the expected delivery date.
For loss claims
- Once a shipment has been reported missing, the carrier will request a full description of the package in order to conduct a depot search. Only once this has been completed can a claim be submitted.
Claims for Damage
Damage Claims Process
- For DHL, damage claims must be reported within 14 days of the delivery date (this includes the day of delivery)
For damage claims
- The carrier must keep the original packaging and damaged items at the delivery address for inspection. Failure to do this may void the claim.
- Photographs of packaging and damaged items will be required to resolve claims.
- The carrier will require evidence of the value of your goods such as original receipts.